Frequently Asked Questions
Everything you need to know about Mojo Paws.
Bookings & Payments
How do I manage bookings?
How do I schedule & pay for a service?
Payment is managed securely through our app, with payment due once your request has been accepted.
How far in advance should I schedule a service?
For Mojo Field Days, we recommend booking at least two weeks in advance to avoid missing a space. If you have a recurring booking in place, your space is guaranteed.
For house sitting, we recommend booking at least six weeks in advance. Please note that during busier periods such as April and August we often take bookings up to 12 months ahead.
What is your cancellation policy?
Cancellations with less than 24 hours’ notice are non-refundable.
In cases of adverse weather, services may be adapted (for example, a drop-in instead of a walk). If a booking is cancelled by the client due to weather, no refund will be issued.
Our full Cancellation Policy can be viewed within our app.
Will you need a key to my house?
Trust & Safety
Are you DBS checked?
Are you insured?
Do you have emergency plans in place?
Yes. Across all services, every team member holds a full UK driving licence, has access to a vehicle, is canine first aid trained and carries a canine first aid kit, ensuring we’re always prepared to respond quickly and safely when needed.
For Mojo Field Days, two members of the Mojo Paws team are always present, allowing us to respond to any situation without compromising the safety and supervision of the other dogs in our care.
How long have you been in business?
Mojo Field Days
How long is my dog out of the house on a Mojo Field Day?
Does my dog need to wear a collar?
Do you offer a 1-hour session?
Not quite—Mojo Field Days are 90-minute sessions in a secure field, designed to provide dogs with enrichment, exercise, and social interaction.
However, we also accommodate dogs who prefer a more relaxed pace. With plenty of space across our 2-acre field, dogs are welcome to settle in a quieter area, take breaks when needed, and enjoy the session in a way that suits them.
Two team members are always present to supervise and support every dog throughout the adventure.
How do you handle hot weather and muddy conditions?
During periods of hot weather, we bring Mojo Field Days forward and reduce activity levels for all dogs. If extreme heat warnings are in place, Field Days may be cancelled and, where appropriate, replaced with a drop-in visit.
To help dogs stay comfortable, we carry an 8-litre Petacarium portable shower filled with cool water for rinsing and cooling off when needed. Dogs can then rest in our fully air-conditioned van, which is fitted with a metal mesh bulkhead to maximise airflow throughout the vehicle.
Our secure field also benefits from a tree covered stream area, providing additional shade and opportunities for dogs to stay cool.
During colder or muddier conditions, the portable shower is filled with warm water, allowing dogs to be rinsed and towel dried before returning home.
Do you accept puppies for Mojo Field Days?
No, Mojo Field Days are only available to adult, well-socialised, and neutered dogs.
However, subject to availability, we do work with selected clients on puppy drop-ins and walks, helping to build confidence, social skills, and good foundations as they mature.
If your long-term goal is for your puppy to join Mojo Field Days when they become an adult, we can work with you to gradually prepare them for the group environment and assess their suitability when they are ready.
Services & Coverage
What areas do you cover?
We provide services throughout Worcester and many surrounding areas, including Hallow, Broadheath, Martley, and nearby villages.
Not sure if you’re within our service area? Simply get in touch via our enquiry page and we’ll be happy to let you know.